7ate9 Privacy Policy — User Information Protection
This policy explains how 7ate9 collects, uses, stores, and protects your personal information. Last updated: January 2026.
1. Information We Collect
When you register or use the7ate9 platform, we collect several categories of information to ensure the service runs smoothly and securely. This information falls under three main groups:
Account Information: Full name, email address, mobile number, date of birth, and encrypted password. This information is required to verify your identity and enable access to your account.
Device & Browser Information: Device type, operating system, browser version, IP address, and general location data. This information is used to detect and prevent unauthorised access, and to optimise how the platform displays on your device.
Payment Information: We record transaction-related information in MYR (RM), including the payment method used (TNG eWallet, FPX, Maybank2u, CIMB Clicks), deposit and withdrawal amounts, and transaction history. Full bank account numbers or card details are not stored in our systems — this data is processed through third-party payment processors that comply with established security standards.
Usage Data: Pages visited, games played, session duration, settings preferences, and in-platform activity. This data helps us understand usage patterns and improve the user experience.
2. How We Use Your Information
7ate9 uses the information collected solely for purposes related to delivering and improving our platform services. The primary purposes are as follows:
- Verifying user identity during registration and login to ensure account security
- Processing deposits and withdrawals in MYR (RM) accurately and securely
- Detecting and preventing fraud, duplicate account usage, or activities that violate our terms of use
- Sends notifications related to your account, transactions, promotions you have opted in to receive, and important platform updates
- Providing effective customer support when you reach out to our team
- Improving platform functionality based on aggregate usage patterns that do not identify individuals
- Complying with applicable legal and regulatory requirements in Malaysia
We do not use your information for third-party marketing without your explicit consent. You may withdraw consent to receive promotional communications at any time through your account settings.
3. Cookies & Session Tracking
The 7ate9 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
The types of cookies we use include:
- Essential Cookies: Required for core platform functions such as maintaining login sessions and form security. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Used to understand how users interact with the platform, such as the most frequently visited pages and time spent per session. This data is collected in aggregate form and does not identify individuals.
- Preference Cookies: Saving your preferences such as language settings, display options, and game preferences to provide a more personalised experience on future visits.
You can manage cookie settings through your browser. However, disabling essential cookies may affect certain platform functionality.
4. Data Storage, Security & Third-Party Sharing
All 7ate9 user data is stored on secure servers with strict access controls. We use encryption to protect data both in transit and at rest. Access to user data is limited to staff who require it to carry out their responsibilities.
Your information is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required under applicable Malaysian law. Accounts inactive for more than 24 months may be subject to data archiving in accordance with our internal policies.
Third-Party Sharing: 7ate9 does not sell or rent users' personal information to any third party for marketing purposes. We may share information in the following limited circumstances:
- Approved payment processors for the purpose of completing deposit and withdrawal transactions in RM
- Technology service providers that assist in operating the platform infrastructure, subject to strict confidentiality agreements
- Regulatory authorities or law enforcement agencies when required under Malaysian law
- Other parties with your explicit consent
All third parties working with us are required to uphold data protection standards that are on par with our own.
5. User Rights & How to Contact Us
As a 7ate9 user, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about your account at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you can update it directly through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal information, subject to legal requirements that obligate us to retain certain records for a specified period.
- Right to Object to Processing: You may object to the use of your data for specific purposes such as promotional communications, and we will honour such requests within a reasonable timeframe.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated via in-platform notifications or email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any privacy-related enquiries, data access requests, or complaints, please contact us at [email protected]. You may also refer to the FAQ for more information.
